Frequently Asked Questions

What are your work hours?

My work days and hours are Monday – Friday, 8:00 A.M. – 5:00 P.M. and Saturdays 8:00 A.M. – 12:00 P.M. I respond to phone calls, texts, email messages and contact forms during these work hours.

I am uable to accept walk-in business. Appointments are required. However, I am able and willing to answer general questions via email and phone.

My availability is fairly flexible, except during the annual enrollment period (October 1 – December 7th). Therefore, if you prefer an evening or Saturday appointment rather than a day/time during my work hours, I will do what I can to accommodate your schedule.

To make an appointment, please call or text 704-897-7899. You may also email me at jean@medicarehelpnc.com. or complete a contact form.

What is your experience in helping individuals with Medicare?

I have been assisting and advising individuals with Medicare since 2010.

I volunteered for five years as a Seniors Health Insurance Information Program (SHIIP) counselor, which is a federal and state program overseen by (North Carolina Department of Insurance).

Following my volunteer experience, I worked for about one year as an independent consultant, in which I charged an hourly fee.

In 2016, I changed my approach so that I could advise individuals without charging a fee. I became a licensed agent in North Carolina and established contracts with numerous insurance carriers to offer a variety of Medicare plans.

Since early 2017, I have worked as an advisor and independent agent (licensed in North Carolina).

Each year, I complete certification required by the Centers for Medicare and Medicaid Services (CMS) and each insurance company to continue offering a vast array of Medicare plans.

In addition to the annual certifications, I attend training sessions, remain engaged and involved throughout the year, keeping updated on changes that occur with Medicare policy and each carrier’s plans.

Where are you located?

I am located in the Town of Cornelius, Mecklenburg County, North Carolina. 

Why should I get help from you?
  • I specialize in Medicare.
  • I have many years of experience in counseling and assisting individuals with Medicare.
  • I am able to help individuals navigate the entire process, understand all of their plan options, and advise them on the best plan decision based on their personal situation.
  • I provide continued support and become a resource for Medicare questions/concerns long after the enrollment period.
  • I am located in the community and offer flexible appointment days and times.
Where do you meet with current and potential clients?

I meet individuals where it is most comfortable and easiest for them.

• I travel and meet individuals in their home.
• I meet with individuals in public venues (i.e. library, coffee house, restaurant).
• Individuals travel and meet with me in my home office in Cornelius, NC.

Are there costs to meet with you?

There are no costs for you to meet with me. How is that?

My income is earned when I enroll an individual into a Medicare plan. The insurance company, who offers the plan with which the enrollee decides to enroll, pays a commission.

I am NOT a captive agent, which means I do not represent one insurance carrier or one plan. I am an independent agent. I established contracts with major and minor insurance carriers in order to offer my clients a vast array of Medicare plans.

I do not use or support the sale pressure tactics. And, I do not believe that there is one insurance carrier or one plan that meets the needs of every individual. For those reasons, I am an independent agent.

My primary goal is to educate and advise.

Do you work for Medicare?

I do not work for Medicare.

I have completed the licensure requirements mandated by the Centers for Medicare and Medicaid Services (CMS) to sell Medicare products.

Each year, I complete certification required by CMS and each insurance company to continuing offering Medicare plans.

My Medicare question is not on this list?

If you have additional questions about me or Medicare questions, please feel free to contact me via jean@medicarehelpnc.com or by phone (704) 897-7899. You may also send a text to this phone number.

Can I change my Medicare plan?

Yes. An enrollee may change their Medicare plan. Some of the most important factors to consider are:

Financial, Providers, Prescriptions, Travel, Medical conditions, Time of year

There are rules and different periods that determine when an enrollee can change a plan.

When considering a plan change, seek advice from a trusted professional who has extensive knowledge on Medicare policies for changing plans and on your Medicare plan options.

Please contact me if you are unable to find an answer to your question or if you have additional questions or concerns.

Email: jean@medicarehelpnc.com

Call or Text: 704-897-7899